Terms of service
Terms of Service – Bihari Rasoi
Welcome to Bihari Rasoi (https://biharirasoi.store/). By accessing our website and placing an order, you agree to the following Terms of Service. Please read them carefully.
1. Products & Orders
Bihari Rasoi specializes in traditional Bihari snacks, freshly prepared after each order is placed. We follow strict hygiene standards during preparation and packaging.
2. Order Processing & Cancellation
Orders are processed as soon as they are received.
If you wish to cancel an order, it must be done within 5 hours of placing the order by contacting our support team at 9608699548.
3. Payments
We accept multiple payment methods including:
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UPI
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Credit/Debit Cards
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Cash on Delivery (COD)
4. Shipping & Delivery
We ship across India.
Orders are typically delivered within 5 to 7 business days, depending on your location.
5. Returns & Refunds
Returns or refunds are accepted only in case of damaged products.
To be eligible, customers must:
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Inform us within 5 days of delivery
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Share a complete unboxing video clearly showing the damage
Refunds will be processed to the original payment method within 5–7 business days after approval.
6. Use of Website & Content
All content, images, and branding on our website are the property of Bihari Rasoi.
Unauthorized copying or use is strictly prohibited.
7. Misuse & Fraud
We reserve the right to refuse service to anyone found misusing our platform, placing fraudulent orders, or engaging in abusive behavior toward our team.
8. Contact Us
For any queries or concerns, you can reach us at:
Phone/WhatsApp: 9608699548
Support Hours: 10:00 AM – 6:00 PM (Mon–Sat)